Statistics suggest that we all know someone at work who is experiencing psychological distress. Data from faculty surveys reported in the Chronicle of Higher Education and Inside Higher Ed indicate that, since the COVID-19 pandemic, approximately 2/3 of faculty say they are stressed and fatigued. Similarly, study after study finds that undergraduate and graduate students are facing more mental health challenges.

Bystander intervention is a critical part of building Drexel’s culture of belonging. Learn to recognize common signs of distress, as well as steps you can take to assist a colleague or student in need.

General Mental Health Problem

If you notice changes in an individual’s mood, energy, or ability to concentrate, and you’re not sure these changes are serious but would like to offer your support:

• In a discrete environment, express your concern and be specific about the signs you’ve noticed.
• Listen actively and empathically.
• Refer the individual to resources. Your job is not to diagnose or treat, but you can refer them to resources, such as SupportLinc for faculty, staff and graduate students. Students can be referred to the Counseling Center.
• If the individual does not want help, respect their decision. Except in emergencies, accepting assistance is an individual decision. They may change their mind later and access the resources you have shared.

High Level of Distress

If you notice significant impairments in the individual, such as deterioration in hygiene and appearance, references to suicide, severely disorganized thinking or loss of touch with reality, or substance use concerns, you might call the National Suicide Prevention Lifeline at 988 or 800.272.TALK (800.273.8255), or the Philadelphia Suicide and Crisis Intervention Line at 215.686.4420. It is okay to be uncertain how to respond to a colleague or student in crisis, but these resources can offer guidance.

Imminent Risk of Harm

If you are concerned about the individual’s safety, or the safety of yourself or others, call 911, or call Drexel Public Safety at 215.895.2222. This is appropriate to do if the individual expresses active thoughts of suicide or shares with you their plans or a recent suicide attempt; is engaging in violent, threatening, or destructive behavior; or is hallucinating or having difficulty remaining conscious.